Call Center-Outbound Telesales

 

Description:

 

Do you love to talk on the telephone? Do you like making repetitive telephone calls? Do you enjoy selling products? Do you have a financial or mortgage background? If so, we have a possible opportunity for you. Do you enjoy having set goals and achieving them? Are you looking for an opportunity to work with a rapidly growing company that provides needed financial solutions to the Senior market? ARM Direct wants to hear from you. As a successful candidate you must demonstrate commitment to extraordinary customer service, specifically making outbound telemarketing calls, and excellent verbal communication skills. The call center culture operates in a scripted and structured environment where employees are entrusted to achieve specific results each day. An hourly rate as well as performance based bonus, earned and paid to candidate.

 

Requirements:

 

You must be comfortable conducting repetitive, outbound telephone calls. Excellent verbal and interpersonal skills including strong customer service and telephone etiquette skills. The ability to read scripted material yet maintain a conversation style sales presentation is a must. Telephone sales preferred. Basic computer and typing skills, as well as understanding of the Internet and email is a must. Knowledge in mortgages. senior services and Reverse Mortgages are a plus.

 

---

 

Reverse Mortgage Career Opportunity

 

American Reverse Mortgage^® (ARM) is one of the nation’s leaders in the Reverse Mortgage industry. Our focus is helping Seniors and changing their lives for the better. This is a growing industry and this growth leads to an exciting career opportunity for enthusiastic and motivated Reverse Mortgage Area Sales Managers and Reverse Mortgage Advisors. We are looking for people who will take their roles seriously and professionally, yet still want to have fun and enjoy what they do. These positions are for people who have previous experience selling Reverse Mortgages and are generating applications currently.

 

Under the supervision of the Area Sales Manager, the Reverse Mortgage Advisor will seek opportunities in accordance with all regulations and training to acquire clients, developing customer confidence through a problem solving approach to resolving their wants and needs.

 

Specific Duties And Responsibilities:

This position will develop and grow relationships with prospects, centers of influence and financial professionals to promote Reverse Mortgage products and gain clientele. In addition to generating business, the other responsibilities include:

1. Confirming all appointments with new and existing clients.


2. Presenting Reverse Mortgages in accordance with all regulations and training in an ethical and legal manner.
   
   
3. Taking applications from customers, and ensuring all paperwork and signatures needed to process the Reverse Mortgage are collected timely and accurately.
   
   
4. Maintaining outstanding client relations by sending thank-you notes, executing post follow-up program and periodically contacting clients.
   
   
5. Maintaining active communication with the processing team concerning client needs.


6. Creating increased client contacts by continual prospecting of new clients through seminars, broker and client referrals.


7. Attending all trainings, sales meetings, orientations as directed by the Senior Vice President


8. Proven track record of sales of Reverse Mortgage products through self sourcing channels (2 or more per month).
   
   
9. Experience in Senior's markets.
   
   
10. Current license in states where this is required.


11. Knowledge of financial services, mortgage loans, or Reverse Mortgages required


12. Ability to operate an automobile and provide appropriate licensing and proof of insurance.

Technology Requirements:

 

Technology Requirements include proficient utilization of the internet, world wide web and business applications. Using MS Outlook to control time and events, send and receive email, individual and group calendaring and simple contact management such as dispatching notes/postcards. Also, is knowledgeable on software updates for their current operating system (must be Windows 2000 Pro, XP Pro, Windows Vista Business, the soon to be release Windows 7 Business or higher ordered OS such as Vista Ultimate, etc). Keeping these systems updated helps maintains data integrity. The Reverse Mortgage Advisor also has and keeps up-to-date an antivirus program that filters email for spam and viruses. Due to the content laden nature of our communications, broadband level networking at 128k upload and 512k download are the minimum levels acceptable. It is advised to upgrade to a minimum 512k upload and 3000k download. This is usually referred to as a 3M (three megagbyte) broadband connection. This will prepare your system to use the upcoming video messaging system.